* Please note, there is a 24-hour cancellation policy for our regular scenic trains – Service fees are non-refundable. No cancellations/exchanges within 24 hours of departure day. Cancellations/Exchanges outside of 24 hours are subject to service fees. Service fees are non-refundable on all bookings.
** No refunds/exchanges for special event train cancellations. (Special events trains: Great Train Robbery, Christmas Express, Mother’s Day, etc.)
Please arrive 30 minutes before your scheduled ride to check-in and pick up your tickets. The train departs the station at the scheduled departure time and is unable to wait for late arrivals. Refunds are not available for missed bookings.
*Please allow extra time to get here in the summer due to high traffic volume.
*As with any railway – motive power and schedules are subject to change without notice. Adverse weather conditions or technical /safety problems may prevent operations.